Automatically merge similar tickets into one source of truth.

Ticket Merge helps your team stay organised by reducing unnecessary tickets in your inbox. Similar tickets from the same contact can be merged automatically or manually with just one click. All relevant information is kept together in the merged ticket, along with a helpful summary on Starter, Team and Business, or during the 7-day trial, for quick and easy review.

Install on Zoho

How it works

Less time managing tickets. More time helping customers.

Ticket Merge takes the hassle out of managing duplicate support requests. By identifying similar tickets from the same contact and bringing them together in Zoho Desk, your team can stay organised, avoid repeated work and focus on helping customers.

A merged ticket in Ticket Merge, showing an AI summary and three related tickets combined into one kept ticket.

A Ticket Merge review card listing possible duplicate tickets, with Approve merge and Dismiss actions.

Everything in Zoho Desk

View and manage duplicate tickets directly within Zoho Desk. No switching between platforms or learning another system.

Ticket Merge running inside Zoho Desk, with the ticket workspace on the left and a merge review panel on the right.

A merged ticket with an AI summary of three support tickets about a login issue.

A needs-review card with an AI summary of three tickets about a delayed order.

AI Summaries

Automatically summarise merged tickets, highlighting key information for quick and easy review. Included on Starter, Team and Business, and during the 7-day trial.

Dashboard

View and manage potential duplicate tickets and completed merges in one place.

Merge across departments

Detect similar tickets across departments and review them together. Auto-merge never merges across departments.

Keep everyone informed

Receive notifications through email or Slack whenever tickets are automatically merged, keeping your team up to date. Included on Starter, Team and Business, and during the 7-day trial.